ace346 Privacy Policy

01

Introduction and Scope

ace346 ("we", "our", or "ace346") is a mobile-first online casino and betting platform operating in Bangladesh. This Privacy Policy ("Policy") describes how the personal information we collect when you use the ace346.cam website and related services is processed, stored, and kept secure.

By opening an account with ace346 or by using our platform, you will be considered to have accepted the terms of this Privacy Policy. This Policy is an integral part of ace346's terms and conditions.

We reserve the right to change or update this Privacy Policy at any time. We will notify you in a timely manner before any changes take effect. You are therefore encouraged to review this page regularly.

02

What Information We Collect

ace346 collects information about you in various ways. A detailed description of that information is provided below:

2.1 Registration and Account Information

When you open an account with ace346, we collect the following information:

• Full name (as it appears on your national identity card)
• Date of birth (for age verification)
• Email address
• Mobile number
• Preferred language and currency
• Username and password (stored in encrypted form)

2.2 Identity Verification Information

As part of our verification process (KYC — Know Your Customer), we may request the following documents or information:

• Copy of National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method (bKash, Nagad, Rocket, or Upay account)

2.3 Financial Transaction Information

During deposits and withdrawals we collect the necessary financial information, such as payment method (bKash, Nagad, Rocket, or Upay), transaction amount, time, and payment reference number.

2.4 Technical and Usage Information

The following information is collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited and links clicked
• Time spent on the platform
• Cookie and browser storage data
• Referral source (which website you came from)

2.5 Gaming Activity Information

We record your gaming history, bet amounts, win and loss records, bonus usage, and session duration. This information is used to implement our responsible gaming policy and to ensure the security of your account.

03

Purpose of Using Your Information

ace346 uses the information it collects for the following legitimate purposes:

We use your information only for the legitimate purposes listed above. We will not transfer your personal information to any third party for marketing or sales purposes without your consent.

04

Cookies and Tracking Technologies

ace346 uses cookies and similar tracking technologies that enhance your browsing experience and help us improve the quality of our services. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: These cookies are essential for maintaining login sessions, security verification, and the basic functionality of the platform.
• Performance Cookies: Used to monitor page loading speed, detect errors, and analyze site performance.
• Functionality Cookies: Store your preferences (language, display settings) to provide a personalized experience on future visits.
• Analytics Cookies: Collect data to understand overall usage patterns and improve our services.

4.2 Cookie Controls

You can control cookies through your browser settings. Keep in mind, however, that disabling essential cookies may prevent some important features of ace346 from working properly.

05

Sharing Your Information with Third Parties

ace346 may share your information with third parties in limited circumstances and under strict conditions. We never sell or rent your information.

5.1 Service Provider Partners

We share the necessary information with the following types of service providers:

• Payment processing services (bKash, Nagad, Rocket, Upay)
• Identity verification services (KYC providers)
• Data storage and cloud service providers
• Cybersecurity and fraud prevention services
• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.)

All of these partners are bound to comply with ace346's privacy standards and will receive only the information necessary to provide the specific service.

5.2 Legal Obligations

We may be required to disclose information to fulfill valid orders from law enforcement agencies, court directions, or obligations under applicable law. In such cases we will provide only the information strictly necessary to meet the legal requirement.

5.3 Business Transfers

In the event of a full or partial merger, acquisition, or sale of ace346's business, your information may be transferred. We will notify you in a timely manner in such circumstances.

06

Data Security Measures

ace346 uses industry-leading technologies and practices to protect your personal information. Our security framework consists of the following components:

• SSL/TLS Encryption: All data transmission between you and ace346's servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly — it is hashed using the industry-standard bcrypt algorithm before being stored.
• Two-Factor Authentication (2FA): For extra security, you can enable 2FA on your account.
• Firewall and DDoS Protection: Our servers are protected by advanced firewalls and DDoS prevention systems.
• Regular Security Audits: Third-party security specialists regularly test our systems for vulnerabilities.
• Staff Training: All ace346 employees are trained to comply with data protection policies and do not have access to your information beyond what their role requires.
• Data Backup: Your information is regularly stored in encrypted backups so that it remains safe in the event of a technical issue.

Please keep in mind that 100% security on the internet cannot be guaranteed. Even with our best efforts, no system is completely impenetrable. Keep your own password confidential and do not share it with anyone.

07

Data Retention Period

ace346 retains your personal information in accordance with the following policy:

• Active Accounts: Your information will be retained for as long as your account is active and the need to provide services exists.
• Closed Accounts: Even after an account is closed, certain information may need to be retained for legal, regulatory, and technical reasons.
• Financial Records: Records of all financial transactions will be retained in accordance with applicable law.
• Communication Records: Logs of communications with customer service will be retained for service quality improvement and dispute resolution.

Once the need to retain information has ended, we will securely delete or anonymize it so that you can no longer be identified.

08

Your Rights

As a user of ace346, you have the following rights regarding your own personal information:

To exercise any of the rights above, email us at [email protected]. We will respond to your request as quickly as possible.

09

Protection of Minors' Information

ace346's services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from individuals under the age of 21.

We verify age during the registration process, and if we become aware that a user is under 21, that account will be closed immediately and any information collected will be deleted.

If you believe that a person has created an account on ace346 while underage, please let us know at [email protected].

10

Policy Changes and Updates

ace346 may change or update this Privacy Policy as needed. In the event of changes, we will take the following steps:

• A new version will be published on this page and the "Last Updated" date will be changed.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of ace346 after changes take effect will be considered acceptance of the new terms.

We recommend that you review this page regularly so that you remain aware of the latest privacy policy.

11

Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us using the methods below:

Your privacy is very important to us. ace346 is always committed to protecting your personal information and we are ready to answer your questions about any aspect of this policy.